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  Title Copies
Breakthrough Marketing Plans: How to Stop Wasting Time and Start Driving Growth 
Edition: 2nd ed. 2012 
Year: 2012 
ISBN: 0230340334 
ISBN 13: 9780230340336 
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
Edition: 1 
Year: 1999 
ISBN: 0684845113 
ISBN 13: 9780684845111 
Interactive Services Marketing 
Edition: 3 
Year: 2007 
ISBN: 0618641807 
ISBN 13: 9780618641802 
Marketing Research (7th Edition) 
Edition: 7 
Year: 2013 
ISBN: 0133074676 
ISBN 13: 9780133074673 
Services Marketing (6th Edition) 
Edition: 6 
Year: 2012 
ISBN: 0078112052 
ISBN 13: 9780078112058 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562