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Tag: Management [ All ]

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  Title Copies
Managing to Learn: Using the A3 Management Process to Solve Problems, Gain Agreement, Mentor and Lead 
Edition: Pap/Chrt 
Year: 2008 
ISBN: 1934109207 
ISBN 13: 9781934109205 
 1 
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
Edition: 1 
Year: 1999 
ISBN: 0684845113 
ISBN 13: 9780684845111 
 1 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
 1 
Good to great : why some companies make the leap--and others don't 
Edition: 1st ed. 
Year: 2001 
ISBN: 0066620996 
 2 
Good to Great: Why Some Companies Make the Leap and Others Don't 
Edition: 1st 
Year: 2001 
ISBN 13: 9780066620992 
 1 
Breakthrough Marketing Plans: How to Stop Wasting Time and Start Driving Growth 
Edition: 2nd ed. 2012 
Year: 2012 
ISBN: 0230340334 
ISBN 13: 9780230340336 
 2 
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A) 
Edition: Updated 
Year: 2011 
ISBN: 1423145844 
ISBN 13: 9781423145844 
 1 
Business Essentials (5th Edition) 
Edition: 5 
Year: 2003 
ISBN: 0131441582 
ISBN 13: 9780131441583 
Call No: Ebe. 001 
 1 
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: 1 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
 1 
Manager's Toolkit: The 13 Skills Managers Need to Succeed (Harvard Business Essentials) 
Year: 2004 
ISBN: 1591392896 
ISBN 13: 9781591392897 
 1 
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