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Publisher: AMACOM [ All ]

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  Title Copies
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: 1 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
Wiki Management: A Revolutionary New Model for a Rapidly Changing and Collaborative World 
Edition: Special ed. 
Year: 2013 
ISBN: 0814433081 
ISBN 13: 9780814433089