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Tag: Customer Relations [ All ]

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  Title Copies
Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A) 
Edition: Revised, Updated 
Year: 2011 
ISBN: 1423145844 
ISBN 13: 9781423145844 
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
Edition: 1 
Year: 1999 
ISBN: 0684845113 
ISBN 13: 9780684845111 
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: 1 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
Wiki Management: A Revolutionary New Model for a Rapidly Changing and Collaborative World 
Edition: Special ed. 
Year: 2013 
ISBN: 0814433081 
ISBN 13: 9780814433089