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Tag: Strategy & Competition [ All ]

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  Title Copies
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits 
Edition: 1 
Year: 2009 
ISBN: 0814413331 
ISBN 13: 9780814413333 
 1 
Essentials of Strategic Management: The Quest for Competitive Advantage 
Edition: 4 
Year: 2014 
ISBN: 0078112893 
ISBN 13: 9780078112898 
 1 
Breakthrough Marketing Plans: How to Stop Wasting Time and Start Driving Growth 
Edition: 2nd ed. 2012 
Year: 2012 
ISBN: 0230340334 
ISBN 13: 9780230340336 
 2