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Tag:
Customer Relations
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Page 1 of 1
Title
Authors/Editors
Publisher
Type
Copies
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service (Disney Institute Book, A)
Edition
:
Updated
Year
:
2011
ISBN
:
1423145844
ISBN 13
:
9781423145844
Disney Institute, The
Kinni, Theodore
Disney Editions
Books
1
The Service Profit Chain
Edition
:
First Edition
Year
:
1997
ISBN
:
0684832569
ISBN 13
:
9780684832562
James L. Heskett
W. Earl Sasser
Leonard A. Schlesinger
Free Press
Books
1
Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Edition
:
1
Year
:
2009
ISBN
:
0814413331
ISBN 13
:
9780814413333
John A. Goodman
AMACOM
Books
1
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Edition
:
1
Year
:
1999
ISBN
:
0684845113
ISBN 13
:
9780684845111
Leonard L. Berry
Free Press
Books
1