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Publisher: Free Press [ All ]

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  Title Copies
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success 
Edition: 1 
Year: 1999 
ISBN: 0684845113 
ISBN 13: 9780684845111 
The Service Profit Chain 
Edition: First Edition 
Year: 1997 
ISBN: 0684832569 
ISBN 13: 9780684832562 
Experience And Education 
Edition: Reprint 
Year: 1997 
ISBN: 0684838281 
ISBN 13: 9780684838281