Difficult Conversations: How to Discuss What Matters Most

Type
Book
ISBN 13
9780143118442 
Category
Communication  [ Browse Items ]
Edition
Anniversary, Updated 
Publication Year
2010 
Publisher
Pages
352 
Abstract
 
Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation  · Start a conversation without defensiveness  · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving - from Amzon 
Biblio Notes
 
Number of Copies

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