Raving Fans: A Revolutionary Approach to Customer Service (DVD)
By Sheldon Bowles,Rick Adamson,Kate Borges Kenneth Blanchard.
Description
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans - fro...
ISBN(s)
0739309536, 9780739309537
