Getting Past No: Negotiating with Difficult People
By William Ury.
Description
Dr. William L. Ury shows listeners how to overcome serious obstacles to negotiation. Whether dealing with an unruly teenager or an office bully, Dr. Ury's method will help listeners gain control in even the most difficult situations. Most importantly, GETTING PAST NO gets results. - from Amzon
ISBN(s)
0553755587, 9780553755589
